Returns & Exchanges

At Ghorer Bazar, we prioritize the freshness and quality of our food products; if you receive an item that is damaged or incorrect, we offer a hassle-free return within 24 hours of delivery.

1

Inspect Upon Delivery

Please check your food items immediately upon receipt from our delivery partner to ensure everything is fresh and correct.

2

Report Issues

If you find any quality issues or missing items, contact our customer support via phone or social media within 24 hours with your order ID.

3

Verification

Our team will review your claim and may ask for a photo or video of the product to verify the condition and process the request.

4

Replacement or Refund

Once verified, we will arrange a free replacement delivery or initiate a refund to your original payment method within 3 to 5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing