Frequently Asked Questions

Everything you need to know about shopping with Ghorer Bazar.

How do you ensure the quality of your food products?

At Ghorer Bazar, we source directly from trusted farmers and producers. Each batch undergoes rigorous quality checks to ensure freshness, purity, and adherence to organic standards before it reaches your doorstep.

What are your delivery charges and timelines?

We offer same-day delivery within the metropolitan area for orders placed before 12 PM. For other regions, delivery typically takes 2-3 business days. Shipping fees are calculated at checkout based on your location and order weight.

Can I return a product if I am not satisfied?

Yes, we have a hassle-free return policy. If you receive a damaged or incorrect food item, please contact our support team within 24 hours of delivery for a full replacement or refund.

What payment methods do you accept?

We accept a variety of payment options including Cash on Delivery (COD), Credit/Debit Cards, and popular mobile banking services like bKash and Nagad.

Are your products free from preservatives?

Yes, our primary mission is to provide chemical-free and preservative-free food. Most of our products, such as our honey, ghee, and spices, are 100% natural and processed without artificial additives.

How can I track my order?

Once your order is dispatched, you will receive an SMS and email containing a tracking link. You can also view your order status in the 'My Account' section of our website.